On Sat, 08 Mar 2008 09:35:08 -0800, Peter Potamus the Purple Hippo
<peter.potamus.the.purple.hippo@[EMAIL PROTECTED]
> wrote:
>kaplan3jiim@[EMAIL PROTECTED]
wrote:
>> Thunderbird locks up when I open it and try to download mail. Doesn't
>> seem to be a server problem because it gets as far as "downloading x
>> of x messages". No problem accessing mail from the web browser.
>>
>> If I uninstall and then reinstall the program, without moving the
>> folders to a safe place will they be deleted?
>>
>> Is there any repair utility in this program - can't find one if there
>> is? I suppose the problem is more likely a folder problem than an
>> executable file problem.
>>
>> Jim
>
>all your preferences, settings, mail, passwords, etc, are
>stored in an area called the TB profile. This profile is
>separete from the program. When you uninstall, all you're
>doing is removing the program, and the profile is NOT touched.
>
>As for your problem, don't uninstall. 95% of the time, that
>doesn't accomplish anything, except wasted time.
>
>Since you didn't mention what operating system you're on,
>all I can assume it windows, so the following instructions
>is for windows. If you're not using windows, then you will
>have to find out how to do it using your OS.
>
>Close TB. Then click on the windows start button, then run
>and enter:
>
>thunderbird.exe -safe-mode
>
>this will start TB in safe mode. Does the problem continue?
>
>Also, you didn't mention if this is an IMAP account or a
>POP3 one. If IMAP, then that might be the problem.
It's a POP server, Comcast. The problem did clear up later in the day
has not recurred, so I didn't uninstall. Perhaps the probem was
Comcast's, although there was no problem with browser access to the
mail.
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